Overview

The Orders page is where you manage every order your store receives. From here you can search and filter orders, move orders through each delivery status, process refunds, export data, and access detailed breakdowns for individual orders.

Orders are created automatically when a customer completes checkout on your storefront — you do not need to enter them manually.

Status Summary Badges

Coloured badges at the top of the page show a live count for each order status. Only statuses that currently have orders appear.

Status	Meaning
Pending	Order placed, payment received, not yet reviewed by your team.
Confirmed	You have reviewed the order and accepted it. Stock is deducted from inventory at this point.
Preparing	Your team is picking and packing the order.
Out for Delivery	The order is on its way to the customer.
Delivered	Order successfully handed to the customer.
Cancelled	Order was cancelled. You can optionally return stock to inventory.
Refunded	Payment was refunded. Stock and loyalty points are handled per your refund choices.

Search & Filters

The filter bar sticks to the top of the page as you scroll. Changes apply instantly — no need to press a Search or Apply button.

Search: Type any part of an order number, customer name, or customer email. Results narrow in real time.
Status filter: Select a single status to see only orders at that stage — useful for working through your Pending queue or reviewing all Refunded orders in one view.
Date range (From / To): Filter to a specific period. Use this for end-of-day reviews, weekly reporting, or finding orders placed during a promotion. Leave one date blank to filter from a start date without an end limit, or vice versa.
Clear: Appears when any filter is active. Click it to reset all filters and return to the full list.

All filters are preserved when you sort the table — changing the sort column does not reset your search or date range.

Exporting Orders

Click Export CSV in the filter bar to download a spreadsheet of your current filtered view. If you have active filters (status, date range, search), only matching orders are exported. Clear filters first if you want your full order history.

The CSV includes: order number, date, status, customer name/email/phone, zone, subtotal, discount, delivery fee, service fee, tax, total, payment method, payment status, and a summary of items ordered. Use this file for accounting, staff handovers, or reporting.

Order List & Sorting

The table shows 20 orders per page. Click any column header with an arrow icon to sort by that column. Click again to reverse the direction.

Column	What it shows
Order	Unique order number. Click to open the full order detail.
Customer	Customer name, email (desktop), and delivery slot time (mobile).
Delivery Slot	The day and time window the customer selected (desktop only).
Status	Coloured status badge showing where this order is in your delivery flow.
Zone	The delivery zone the customer's address falls in (desktop only).
Total	The final amount charged, including discounts, delivery, and tax.

Bulk Actions

Select multiple orders at once to update their status in bulk — saving time when you confirm, prepare, or deliver a batch of orders.

Check the box on one or more rows to select those orders. Use the checkbox in the table header to select all orders on the current page.
A dark panel slides up from the bottom of the screen showing how many orders are selected.
Choose a status from the dropdown (e.g., Mark Confirmed).
Click Apply. All selected orders move to that status.

Cancelling in bulk — a confirmation prompt appears before any orders are cancelled.

Refunding in bulk — a Refund Options panel appears (see Refund Options below) so you can choose how to handle inventory and loyalty points before confirming.

Refund Options

When you mark an order as Refunded — either from the bulk actions bar or from inside the order detail — two options appear:

Return inventory: Tick this if the customer physically returned the products. DabDash adds the quantities back to your stock. Leave it unchecked if the customer keeps the items (e.g., a goodwill refund).
Refund with loyalty points: Tick this to credit the equivalent order value as loyalty points to the customer's account instead of — or in addition to — a cash refund. This option is only available if the Loyalty Points feature is active on your account.

Once a refund is processed, the order's detail page records which options were chosen so you have a permanent audit trail.

Order Detail Page

Click any order number to open the full order detail. This page is split into a main column (items and discounts) and a sidebar (customer, address, delivery slot, and status controls).

Items & Totals: Lists every product ordered with its quantity, unit price, any discount applied (Mix & Match, coupon, or freebie), and the line total. The totals section below the table shows the full price breakdown: subtotal → discounts → delivery fee → service fee → tax → Total. A green savings bar appears when there are any discounts.
Discount Breakdown: When any discount was applied, a separate card breaks it down by type:

Mix & Match — shows each group name, quantity requirement, and per-item savings.

Promo Code — shows the code used, discount type, and per-item savings.

Free Items — lists each freebie with its original price crossed out.

Loyalty Points — shows points redeemed and the dollar value credited.
Customer Details: Name, email, and phone number. If the customer has a registered account, a link icon opens their full profile and order history. If the customer uploaded an ID photo at checkout, a secure link to view it appears here.
Delivery Address: The full address the customer entered at checkout, including any delivery notes they left. A map icon links directly to Google Maps for that address.
Delivery Slot: The day and time window the customer chose (e.g., Tuesday 10:00 AM – 2:00 PM). Use this to plan your delivery run and assign drivers.
Update Status: Select a new status from the dropdown and click Update Status. When you select Refunded, the refund options (return inventory, loyalty points) appear before you confirm. Once an order is already Refunded, the card shows a summary of the refund decisions that were made.

Invoice & Packing Slip

Two PDF documents are available from every order detail page:

Download Invoice: A customer-facing document showing your store's logo, order number, date, itemised products, discounts, and totals. Send this to the customer for their records or for expense purposes.
Packing Slip: A lightweight document for your order prep and delivery team — shows the order number, customer name, delivery address, and list of items to pick and pack. Print one per order and include it in the bag.