Dabby — AI Assistant for Your Dispensary NEW

What is Dabby?

Dabby is a chat assistant built into your dashboard. Instead of clicking through several pages to check margins, build a promotion, or clean up an import, you describe what you want in plain English and Dabby does it — reading your store's real data and, when you ask it to, making the change for you.

It's the same assistant behind the AI Assistant connection for external tools like Claude Desktop, except Dabby runs right here — no extra setup, no API token to copy, just a chat window in your sidebar.

Getting Dabby connected

Dabby needs a Gemini API key before it can reply to anything. Someone with Settings access adds this once for the whole store:

1. Open Settings → AI Assistant (or click Open AI Assistant settings on the Dabby page).
2. Add your Gemini API key and save.
3. Return to the Dabby page — the badge in the top-right switches from API key needed to Connected, and the message box becomes usable.

Only staff with Settings access can add or change the key. Staff with Dabby permission can chat once it's connected, scoped to the dashboard areas they already have access to.

Suggestions and saved conversations

Choose a suggestion such as Check low stock, Check recent orders or Review sales. You only see suggestions for areas you can access. A suggestion fills the message box without sending anything; edit it and press Send. Enter adds a new line. Messages can contain up to 12,000 characters.

While Dabby replies, you can leave and reopen the conversation. A slow-reply notice does not mean the request has stopped. If a reply fails, check the completed actions shown in the chat before asking again. If an attachment cannot be saved, the message is not sent and your draft stays in the message box.

What Dabby can see and do

Dabby reaches the same tool areas as the external AI Assistant connection — store info, orders, products & inventory, media, customers, promotions, zones, analytics, marketing, and integrations. It only opens the areas the person chatting is already permitted to see in the dashboard; a staff member without Marketing access can't have Dabby touch campaigns for them either.

See the full breakdown of every capability, grouped by area, on the AI Assistant article — the tool list is identical.

Reading the conversation

• Your messages appear on the right in amber. Dabby's replies appear on the left.
• When Dabby takes an action — creating a coupon, updating stock, sending a campaign — a small dashed-outline line shows what happened, in plain English rather than an internal tool name.
• A red dashed line means that action failed. Dabby explains what went wrong so you can try a different request.
• A typing indicator shows while Dabby is thinking. Long jobs (like a full catalog cleanup) can take a little while.

Managing conversations

Once you've chatted before, a Conversations dropdown appears in the top-right. Use it to:

• Start a fresh chat with + New chat — useful when you're switching to an unrelated task.
• Jump back into an earlier conversation by name and timestamp — Dabby keeps the full history so you can pick up where you left off.

Each staff member only sees their own conversations. A token counter next to the Connected badge shows how much of the current conversation has been used.