A delivery zone is a geographic area you serve, with its own delivery fee, minimum order, and rules. You draw your zones once. From then on, every customer who visits your storefront is matched to the right zone automatically from their delivery address — they never pick a zone, and they never see a menu full of products you cannot actually bring them.
This matters more than it sounds. Competitors make the customer enter an address into a gate before they can shop, or worse, ask them to choose their own area. DabDash resolves coverage silently. If an address falls inside a zone, the customer shops a menu tuned to that zone’s availability, fees, and minimums. If it falls outside every zone, they are told plainly that delivery is not available there yet — no dead-end carts, no orders you cannot fulfil.
Because zones drive the menu, your fees and minimums can vary by area without any manual work at checkout. A close-in zone can have a low minimum and free delivery over a threshold; a far zone can carry a higher minimum or fee. The customer simply sees the right numbers for where they live.