Delivery Subscriptions

Overview

A delivery subscription is a recurring delivery — the same customer, the same order, on a set cadence. It turns a one-time buyer into predictable, repeating revenue without anyone re-entering the order each time.

The Delivery Subscriptions page lists every recurring delivery on your store. Each row shows the customer, the cadence (weekly, every two weeks, or monthly), the next delivery date, the delivery window, and the status. Active subscriptions are listed first so what is coming up is always at the top.

How recurring deliveries work

Each morning, DabDash checks every active subscription. When one falls due, it creates a fresh scheduled order for that customer and advances the subscription to its next cycle. The order lands in your normal Orders list as a pending order so you can review it before it goes out — no surprise dispatches, no surprise charges.

• The order is built from the subscription's saved items, priced at your current prices.
• It is placed into the subscription's delivery window, ready for the same dispatch flow as any other order.
• The subscription then schedules its next delivery automatically, so you never have to remember it.

Because recurring orders go through the same review and dispatch as everything else, your drivers, routes, and proof of delivery all work exactly as they normally do.

Subscription statuses

• Active — generating a new order each cycle on schedule.
• Paused — temporarily not generating orders. A subscription also pauses itself automatically if the items it re-orders are no longer available, so a stale subscription never creates a broken order.
• Cancelled — stopped for good and no longer generating anything.

Tips

• Recurring orders arrive as pending each cycle — review them in your Orders list the same way you review any new order before dispatch.
• If a subscription shows as paused unexpectedly, check that its saved items are still active and in your catalog; a missing item pauses the subscription on purpose.
• Subscriptions live under your delivery logistics, so the Today, by driver rollup and the dispatch flow handle their orders just like any other delivery.