How do I create a delivery zone in DabDash?

Go to Delivery Zones, click Create Zone, and use the polygon drawing tool on the interactive map to click points that outline your delivery area. Set a name, delivery fee, minimum order amount, and priority, then activate the zone.

How does DabDash detect which delivery zone a customer is in?

DabDash uses GPS on mobile browsers and IP-address geolocation on desktop to detect the customer's location automatically. If detection fails or the customer is on desktop, they can enter their address manually. The system then does a polygon point-in-zone check to assign the correct zone and delivery fee.

Can I charge different delivery fees per zone in DabDash?

Yes — each zone has its own delivery fee and minimum order amount. You can offer free delivery in a nearby zone and charge $5 in a farther zone, or set a higher minimum for outlying areas.

What happens when delivery zones overlap in DabDash?

When a customer's address falls inside multiple overlapping zones, DabDash applies the zone with the highest priority number. Set priority when creating or editing a zone to control which zone wins in overlap areas.

Delivery Zones — DabDash Help Center

Overview

Delivery zones define the geographic areas where your store delivers. Each zone is drawn as a polygon on the map and carries its own delivery fee, service fee, minimum order amount, and priority. Customers are automatically matched to the correct zone based on their delivery address when they check out.

You need at least one active zone before customers can place orders. If a customer's address does not fall inside any active zone, they will not be able to complete checkout.

Coverage Map

The map at the top of the page shows all your zones as coloured polygons. Hover over any polygon to see its name and priority. Inactive zones appear more transparent than active ones.

Blue dot: Your store location — set in Settings → General. Hover to see the address.
Orange dots: Customer delivery addresses for past orders. These help you see where your customers actually live so you can draw zones that match your real delivery area.

Creating a Zone

DabDash zone creation page showing an interactive map with the polygon drawing tool active and a details panel on the right with name, colour picker, fees, and active switch — The zone creator — draw your boundary on the map, then fill in the details panel on the right.

Click Create Zone to open the zone editor. You will be taken to a full-screen map where you can draw the boundary of your new zone. A polygon status indicator shows whether a boundary has been drawn or is still needed.

1

Zone Details

In the details panel, give the zone a Name customers will recognise at checkout (e.g., "Downtown" or "North Side"). Set the Priority number — if zones overlap, the zone with the higher priority wins for that address.
2

Zone Colour

Pick a colour for the polygon on the coverage map. When you have multiple zones, distinct colours make it easy to tell areas apart at a glance.
3

Active Switch

Switch Active on before saving so customers in this area can place orders immediately. Leave it off to create the zone without making it available — useful when you want to set up fees before launching.
4

Draw the Boundary

Click the polygon tool (pentagon icon) in the top-left toolbar of the map. Click around the edge of the area you want to cover — add as many points as you need to trace the boundary accurately. Click the first point again or double-click to close the polygon. To move the map while drawing, click and hold + drag from an empty area. Then set the Delivery Fee, Service Fee, and Minimum Order in the details panel and click Create Zone.

Tip: The orange dots on the map show delivery addresses from past orders. Use them as a guide when drawing zone boundaries so your coverage matches where your customers actually live.

Using the Map

The zone editor uses an interactive map. Here is every control and interaction available to you.

Navigation

Pan (move the map): Click, hold, and drag anywhere on the map to move it around. On a touchscreen, use one finger to drag. The map does not move with a single click — you must hold and drag.
Zoom in / out: Use the + and − buttons in the top-left corner, scroll your mouse wheel, or pinch on a touchscreen. Double-click also zooms in.

Drawing Tools

The drawing toolbar appears in the top-left of the map, below the zoom buttons.

Polygon tool (pentagon icon): Click to activate, then click on the map to place each corner of your delivery area. Add as many points as you need to trace the boundary accurately. Click the first point again or double-click to close the shape and finish drawing. While drawing, you can still pan the map by clicking and dragging from an area away from your points.
Delete tool (trash icon): Click to remove the polygon you have drawn. After deleting, the polygon tool reappears so you can draw a new boundary. You can delete and redraw as many times as needed before saving.

Map Markers

Blue dot — Your store: Shows your store location as set in Settings → General. Hover to see the address. This helps you centre your zones around your base of operations.
Orange dots — Customer addresses: Delivery addresses from past orders. Hover any dot to see the customer name and address. Use these as a guide — draw your zone boundaries to cover the clusters where your customers actually live.
Dashed outlines — Existing zones: Other zones you have already created appear as dashed, semi-transparent polygons. Hover to see the zone name. These help you avoid gaps or unintended overlap between zones.
Blue corner dots — Snap points: Small blue dots at the corners of existing zones. These are visual guides that help you align new zone edges with existing ones for seamless coverage.

Tips & Troubleshooting

"I can't move the map": The map requires a click + hold + drag to pan — a single click places a polygon point when the draw tool is active. If you are in drawing mode, drag from an empty area of the map (away from your points) to move it.
Polygon won't close: You need at least 3 points. Click the very first point again, or double-click to finish. The cursor changes to a crosshair with a small green icon when you hover over the starting point.
Dark / light map tiles: The map automatically switches between light and dark tiles to match your dashboard theme. If you switch themes, the map updates instantly.

Editing a Zone

DabDash zone editor showing an existing zone with its polygon drawn on the map and fields pre-filled with the current name, colour, fees, and active status — The zone editor — existing boundary and settings are pre-filled so you only change what you need.

To edit an existing zone, click the Edit button in its row on the zones list. The zone editor opens with the existing polygon already drawn on the map and all fields pre-filled. A polygon status indicator confirms the boundary is loaded.

To redraw the boundary, delete the existing polygon using the trash icon on the map toolbar, then draw a new one.
To update only the fees or name, change the fields and click Save Zone — you do not need to touch the map.
Toggling Active off from the edit form pauses deliveries to that area without deleting the zone.

Deleting a Zone

At the bottom of the edit form is a Delete Zone button. Deleting a zone is permanent — customers whose addresses only fall inside that zone will no longer be able to place orders. Use the Active switch instead if you want to temporarily pause deliveries to that area.

Zone Settings

Name: A descriptive label shown to customers at checkout (e.g., "Downtown", "North Suburbs"). Keep it short and recognisable.
Colour: How the polygon appears on the coverage map. Pick a distinct colour when you have multiple zones so they are easy to tell apart.
Priority: When a customer's address falls inside two overlapping zones, the zone with the higher priority number wins. Use priority to handle edge cases between zones with different fee structures.
Delivery Fee: The flat fee charged to the customer for delivery. Set to $0.00 for free delivery in that zone.
Service Fee: An optional additional fee (e.g., a handling or convenience charge) shown separately at checkout.
Minimum Order: The smallest cart subtotal required to place an order in this zone. The checkout will block the customer if their cart is below this amount.
Active / Inactive: Only active zones are available to customers at checkout. Deactivate a zone to temporarily stop deliveries to that area without deleting it.

Bulk Zone Actions

Select one or more zones using the checkboxes and use the floating action bar at the bottom of the screen to apply changes across all selected zones at once:

Activate / Deactivate: Enable or disable multiple zones simultaneously — useful when expanding or pausing a delivery area.
Set Delivery Fee / Service Fee / Min Order: Apply a uniform fee or minimum order to multiple zones at once. Enter the dollar amount in the field that appears after selecting that action.
Delete: Permanently remove selected zones. Customers in those areas will no longer be able to place orders. This action requires confirmation and cannot be undone.